Writings
Thoughts on AI engineering, flow metrics, building products, and lessons from 25+ years in tech.
Building on yesterday’s conversation about the challenges of invisible and flexible capacity in delivery ecosystems, ...
👇 1️⃣ Overcommitment Trap This happens when teams or individuals take on more work than their capacity allows, believing they can accomplish more than is realistic. Often driven by external pressures to deliver more or internal pressure to stay busy.
Have you ever wondered why it’s so hard to make sense of the real capacity of your delivery ecosystems?
I think it’s because capacity in that context is invisible and flexible. Huh?
You can’t improve what you can’t measure—especially when it comes to WIP.
Here’s why your definition of WIP might be holding your team back 👇 To measure WIP effectively, you need a clear and consistent definition of what it means for a work to be “in progress.” What’s your definition of WIP?
#Flow doesn’t just change how we work—it changes how we think and relate too.
It took me years to realise this. It wasn’t until I joined Neu21 that a lightbulb went off in my head.
#Flow is a lifestyle, not a short-term fix.
👇 Meaningful change comes from consciousness, practice and long-term commitment—like adopting a new lifestyle for health and well-being. ➡️ Here's why flow is a journey, not just a quick win.
Ever wonder why limiting Work-In-Progress (WIP) can increase productivity?
It sounds counterintuitive, but a small Japanese restaurant has mastered it. Here’s how controlling WIP can do the same for your teams.
The cost of toxic cultures is like pollution or climate change.
The Toxic Five Culture Attributes 🚫
1. Disrespect 😡 2.

The Ocean and the Ponds: Navigating Long-Form and Short-Form Content
I’m a deep thinker and a natural creator of long-form content.

What Does Your Culture Look Like?
Consider these archetypes as metaphors for organisational culture: 🪖 Army (Authoritarian/Control-Based) ⚙️ Production Line (Process-Oriented/Systematic) 👪 Family (Cohesive/Relationship-Oriented) 🌱 Living System (Adaptive/Organic) 🚀 Evolving System (Transformative/Progressive) Culture archetypes are often described using metaphors because they allow a more intuitive and relatable understanding of complex concepts by comparing them to familiar experiences or images.

There’s No Such Thing as an Industry Standard.
There is more to this than meets the eye.

The Hidden Impact of Leadership in Work Environments.
In recent weeks, I’ve encountered strong stories about the varying impacts of leadership on people’s lives—some visible, others unnoticed by the leaders themselves.

AI = Augmented Intelligence
Imagine instant access to top experts, philosophers, coaches, and teachers in every domain, every day.

A lifelong journey of self-discovery
Today, during a moment of connection in a group meeting, someone asked if anyone knew their Enneagram number. This sparked curiosity in some, while others readily identified themselves as Types 1, 3, 7, or 8.

“The goal of innovation is to create products and services that address unmet customer needs.”
I’m helping create a “Prioritisation Playbook” with techniques detailing their background, usage, and suitability for digital and product development teams, strategic business planning, or operational and day-to-day task management. The list includes: - RICE scoring model - WSJF - Weighted Shortest Job First - Kano Model - MoSCoW Method - Eisenhower Box - IDEO’s DVF Framework - Opportunity Scoring - Outcome-Driven Innovation (ODI) - Story Mapping - Cost of Delay One often underrated process is Outcome-Driven Innovation (ODI)—a customer-centric and data-driven innovation process created in 1991 by Strategyn’s founder, Tony Ulwick.

Are you working on a Project or Advancing a Vision towards higher goals?
⏳ Projects have determined scope, cost and timeline. They have a beginning and an end.

Family Framework
Raising a loving, united, resilient, responsible, and joyful family amidst the challenges of career and life is an incredibly hard and rewarding mission. Over the last eight years, we've developed a "family framework" with practices that may inspire others: 🌟 Family Values: We've created a set of shared values consisting of five core and five extended values.

Set your goals!
“When you wish upon a star, makes no difference who you are; anything your heart desires will come to you.”

The Unspoken Source of Physiological Stress
Yesterday, I came across a disturbing idea: engaging in prolonged, intense cognitive activities can trigger a physiological stress response in your body, activating the ‘fight or flight’ mode. Picture this: you’re at home, in a comfortable and engaging environment, working continuously for 4 hours on a high-cognitive task.

Picking your sacrifices
I’ve been practising intermittent fasting for years. While 16-8 is my default, I periodically do a prolonged fast, and on the 1st day of this year, I embarked on my first 5-day fast.

Recognising Our Points of No Return in Health
Many of us are on a similar path, burdened by chronic stress, poor diets, sedentary lifestyles, persistent obesity, unmanaged hypertension,

Inside OpenAI: How does ChatGPT Ship So Quickly?
This is a fantastic case study by Gergely Orosz, offering an unprecedented glimpse into the inner workings of OpenAI, particularly the engineering strategies behind the swift development of ChatGPT. 🔍 Key Insights: - Rapid Growth: Since its launch in November 2022, ChatGPT has reached over 100M weekly active users, showcasing an unparalleled pace in the tech industry.
Lead Time: The Silent Beat of Software Rhythm
In the orchestra of software development, ‘Lead Time’ is the silent beat that dictates the delivery rhythm. It measures the time from a…

For me, the best talk at #Kanbanaus23 was from Amanda Varella.
Titled "The strange absence of Kanban in Australia and what we can do about it!" her talk brought 10 incredible actionable insights on how to drive successful evolutionary change, and when you think you had it all, her last slide shows her 14 personal takeaways from 14 years practising Kanban.

This interview with Brian Chesky, Airbnb's CEO, has resonated to a level I can't even describe:
Addiction to work - Being lonely as an entrepreneur - Rediscovering and rebuilding social connections - The importance of culture - The power of creativity in businesses - The founder's journey and the benefits of founder-led companies - Balancing intuition with data - Pushing through darkest moments Steven Bartlett and The Diary Of A CEO crew do a fantastic job, but this was a terrible statement pick for the thumbnail.

A New Chapter: Transition and Gratitude
As many of you may already know from the recent announcement by Flomatika, I am transitioning from my executive role to an investor and advisor to the board. This decision, made jointly with the board, reflects a mutual aspiration to continuously evolve and drive Flomatika forward.

CALLING ALL INNOVATORS AND EARLY ADOPTERS!
Are you passionate about leveraging customer-centric and flow-based metrics to improve governance, planning, reporting, and continuous improvement? Have you had experience trying to solve that, be it via Excel, Power BI or other platforms?

Conversas Significativas através de métricas de fluxo
Compartilhando a gravação do Podcast com o Leandro Garcia, que aconteceu na última sexta-feira.

It was great representing Flomatika at #AgileBrazil this year.
Indeed an enriching opportunity to reconnect with the old crew and to connect and mentor a whole new generation of Agilists who are hungry to make organisations more performant and humane.

#AgileBrazil #AgileBr
Jose JR Caco - Cleiton Mafra Thiago Bernabé Leandro Garcia Mariana Zaparolli Martins Ceci Fernandes Ronaldo Costa Juliano Ribeiro Rodrigo Yoshima Samuel Cavalcante Auri Cavalcante Laura Fernanda Conso